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Business Management

Revenge - A Business Concept

Psychologically, the strongest drive we have as human beings is self-preservation. And that is closely followed by revenge! For over 25 years I have been running customer service workshops and during...

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Work Life Balance

Redefining Prosperity

Prosperity, to be sure, is personal and multidimensional. Still, in universal terms, it’s possible to define it. How? By one simple yet significant equation. A prosperous equation Prosperity...

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Retailing

Retail Rage

I teach a course on retail supply-chain management that includes several classes on store execution. I began by asking the students: "Who's had a bad experience in a store?" Every hand...

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Human Resources

Resolving Workplace Personality Conflicts

Personality conflicts are the most commonly reported problems in the workplace. Too often these conflicts go unresolved because people concentrate on the personalities rather than focusing on the...

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Business Case Studies

Rainbow Meats Hire For Success

Frank Russo says great staff training is essential to the growing success of his chain of retail butcher outlets. 'In 30 years at Chirnside Park we’ve never advertised for staff,' Russo...

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Work Life Balance

Regret and Self-Forgiveness

A while back I invested in a home study course that looked promising. Once I had “consumed” the material by writing in the workbook, I couldn’t return it. Of course, if I was...

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Business Tax Information

Redundancy Payouts... Not Even the Tax Man is Safe!

Most people know that if their position is made redundant, they will be entitled to some sort of redundancy payout in the form of a severance package which is taxed at a rate more favourable than...

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Legal

Running Competitions in Business

Have you every considered offering prizes as a way of attracting new customers to your business and/or rewarding customer loyalty? Such promotions can be rewarding both for you and your customers,...

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Business Sustainability

Reduce your Carbon Footprint

Your carbon footprint is a measurement of what you produce and how it affects the environment, measured in units of carbon dioxide. CO2 is the root cause of climate change in the form of global...

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Business Tax Information

Record Keeping Tips

Here are six useful tips to help you with your record keeping to satisfy ATO regulations. Tip No 1: In Australia, most tax records need to be kept for at least five years. This includes the business...

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