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Sales Techniques

Four things I learnt from the squeegee guy

There’s a guy who cleans car windscreens near where I live. You know the sort of person. They jump out when the traffic lights turn red and walk up to your car with a dodgy smile a squeegee and...

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Business Case Studies

French inspiration meets Aussie determination

Nothing can touch the soul like a trip to Paris, and so it was for 21-year old Sarah Timmerman. Entering a Parisian fashion boutique transformed the Queenslander’s vision of shopping and...

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Retailing

Five global trends defining customer service

Trendwatching.com. reports that 66 per cent of consumers switch brands or business due to poor customer service. Some 82 per cent of those who switch say the brand could have done something to...

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Technology Articles

Five major Cloud computing mistakes to avoid

Is your business ready to venture into the cloud? This new, virtual world can open the door to cost savings, increased productivity, greater scalability and more. However, heading in without a map...

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Work Life Balance

From the four hour workweek to the 20 mile march

I recently discovered the best work life strategy that I’ve ever come across, one that will propel your business and give you more time to be yourself with your family and friends. No, I wasn...

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Franchising

Franchising Code of Conduct under review

The Federal Small Business Minister, Brendan O’Connor has announced a review of the Franchising Code of Conduct, to be undertaken by franchising industry expert and lawyer, Alan Wein. The...

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Human Resources

Five Ways Firing People Can Suck Less

According to a recent survey, almost half of business owners believe that one of their employees should be fired “right now.” I hate firing people and I know I am not alone, which is why...

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Sales Techniques

Five Ways to Avoid Competing on Price

When you’re selling the same products as everyone else online, it might seem the best way to compete is on price and price alone. When all you focus on is having the lowest price, however, you...

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Human Resources

For Great Teamwork, Start with a Social Contract

To turn groups of employees into great teams, a powerful first step is to form a social contract — an explicit agreement that lays out the ground rules for team members' behaviors. A...

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Business Marketing

Five Reasons to Recycle Content on Twitter

Twitter isn't just about the here and now. You could post the same article ten times a day, but your traffic would only be driving traffic to that one page. That's why it's always a...

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